Finding a missing parcel that shows as delivered

Most parcels arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your parcel.

If the tracking for your parcel shows it as delivered but you haven't received it, you should:

Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place like a porch or garage.

Look for a notification of attempted delivery.
You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange pickup of the parcel.

Contact the carrier
Once packages leave our warehouse we have no more information than you do with the tracking code, however the carrier might be able to provide you additional information about the delivery. Ask the carrier if they have additional information about the parcel's location. To find contact information about your carrier go to the tracking page, and search under "contact". Make sure to have your tracking number or delivery confirmation number when contacting carriers.


We sincerely apologize for the inconvenience, but at this moment in time we cannot offer refunds or replacements for packages that are marked as delivered on the official tracking page of the shipping carrier. Thank you for understanding.

Was this article helpful?

2 out of 5 found this helpful