Most parcels arrive on time, but, in some cases, the tracking may show as "Delivered" and you don't have your parcel yet. This can be due to the carrier pre-marking it as 'Delivered', so allow 1-2 more days for the actual delivery to take place.
If the tracking for your parcel shows it as Delivered but you haven't received it even after a couple of days, you should:
Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
Look for a notification of attempted delivery.
You may find an Attempted Delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange pickup of the parcel.
Check any doorbell/security cameras for footage of delivery on the carrier-specified delivery date.
If available, we strongly recommend reviewing footage on the day when delivery presumably took place, according to the tracking page. This will either confirm delivery, or provide you with stronger proof that the parcel is indeed missing, which can then be forwarded to the carrier to aid in a Lost Item Claim.
Contact the carrier
Once packages leave our warehouse, we have no more information beyond what is shown on the tracking page. However, the carrier might be able to provide you with additional information about the delivery. Contact the carrier urgently, as the intended recipient, and request any additional information about the parcel's location or a copy of their proof of delivery. To find contact information about your carrier go to the tracking page, and search under "Contact". Make sure to have your tracking number or delivery confirmation number handy when contacting carriers.
Unfortunately, if the parcel has been marked as Delivered by the carrier, this automatically blocks us from filing a Lost Item Claim, they are automatically rejected and there is nothing else we can do on our end.
We understand the frustration that comes with such situations and will provide you with any documents needed to resolve the issue promptly, should you decide to try filing a claim with the carrier directly. Please contact our Support team via e-mail and someone will be there to assist you.