Orders - FAQ

How can I place an order?

Visit our online shop here and go on the individual page of the product you are looking to buy. Select the quantity you'd like and then the web page will give you clear instructions on what to do next.

How soon can I expect my order?

Estimated delivery interval is written on the product page, under the 'order now' button and also in this regularly-updated article. If the product is in stock, processing (confirmation of the order and prepping the package) takes 1-2 working days. Depending on the shipping carrier you choose, approximate delivery times will be displayed at check-out.

How can I track my order?

As soon as the package is picked up by the shipping carrier of your choice, you will receive an e-mail containing your unique tracking code along with a link where you can check delivery status. 

What is the Epilogue return policy?

You can read our return policy by clicking here on Return Policy.

How can I return my order if I don't want it anymore?

Please contact us as soon as possible at support@epilogue.co regarding a return. You can read our return policy by clicking here on Return Policy.

How can I cancel my order if I don't want it anymore?

Please contact us as soon as possible at support@epilogue.co regarding the order cancellation. Keep in mind that it is not possible to cancel an order after it has already been picked up by the shipping carrier, in this situation you may only return it. You can read our return policy by clicking here on Return Policy.

How can I check that my order has been placed?

After placing your order you will receive an automatic confirmation e-mail to the e-mail address you have provided during check-out. This e-mail is proof that we have received your order. If there are any issues at all, we will contact you. If not, then everything is fine. If you would like us to resend the confirmation email, reach out to support@epilogue.co anytime.

I filled out an incorrect or incomplete delivery address. What should I do?

Contact us as soon as possible via support@epilogue.co. If your order has already been shipped, we strongly suggest contacting the carrier as soon as possible to see if the delivery address can be modified. If delivery is unsuccessful, then you will have to wait for the package to be returned to our warehouse before being sent out again to your correct/full address. In this case, payment for a second delivery is required. Please be aware that tools such as PayPal Checkout that automatically fill out address fields may leave out important details such as the apartment number. It is the client's responsibility to check and make sure that every field is filled out correctly.

I ordered the wrong product. What should I do?

Contact us as soon as possible via support@epilogue.co. If your order has been already shipped however, you will have to return it to us, according to the return policy which you can read by clicking here on Return Policy.

What is the status of my order?

After placing an order, you will receive an automatic confirmation e-mail and we are getting it ready for delivery. After your order is picked up by the shipping carrier of your choice, you will receive an e-mail containing the tracking code and it is on its way to you.

Is the product in stock?

Please check the individual product page. It will specify clearly whether the product you want is in stock at the time you are viewing it or not.

I have an issue with my product. What should I do?

Please contact us as soon as possible at support@epilogue.co. Include a detailed description of your issue (and photos or screenshots, if available).

I'm buying an Epilogue product as a gift or would like a special message added to the order.

We appreciate that you want this gift to be as special as possible. E-mail us at support@epilogue.co and we'll make it happen.

How do I contact customer support about my order?

If your question or issue is not answered in this FAQ, please send us an e-mail to support@epilogue.co and we can talk more details there.

 

 

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