International Return Policy

Welcome to Epilogue's International Return Policy. This document is designed for our customers located outside the United States and the European Union. We are dedicated to ensuring your satisfaction with our products and aim to make the return process as smooth as possible. Should you have any questions or need assistance, please do not hesitate to contact us at support@epilogue.co.

Eligibility and Scope:

  • Applicability: This policy applies to customers residing outside the United States and the European Union.
  • Return Window: Returns are accepted within 14 days from the delivery date to the original destination.
  • Refund Details: Refunds are issued to the original payment method, covering the cost of the product but excluding the initial shipping costs or return costs.
  • Product Eligibility: All products are eligible for return within the 14-day period. We appreciate your feedback to help us improve.
  • Proof of Purchase: A valid return requires the presentation of the order confirmation email.

Return Requirements:

  • Condition of Products: Returned items must include accessories, and show no signs of use.
  • Initiation Timeline: The return process must commence within 14 days following the delivery of the product.

Return Process:

  • Requesting a Return: To initiate a return, email support@epilogue.co with your contact information, order number, product details, quantity, and an optional reason for the return.
  • Return Instructions: We will provide details on the return address and shipping process.

Conditions:

  • Return Label Provision: We provide a return label via our shipping carriers, with its cost deducted from the refund amount. The cost of the return shipping will be provided to you beforehand.
  • Alternative Carrier Option: If you choose to use your own shipping carrier, ensure the product is delivered to our warehouse directly. Choosing your own infers a processing, restocking and customs documentation fee of $12 per order, this fee is subtracted from the refunded amount.
  • Restocking Fee Waiver: No restocking fees are applied when using our provided return labels.
  • Customs Tax and Initial Shipping: We do not refund customs taxes. Customers seeking customs tax refunds should contact their local customs authorities.

Additional Information:

  • Refund Processing Time: Refunds are issued within 5-7 working days after the returned product is received and verified.
  • Policy Amendments: This policy is subject to change. The version in effect at the time of your return will apply.
  • Local Law Compliance: This policy is designed to respect the local laws and consumer rights of international trade.
  • Effective Date: This policy has been in effect since January 1st, 2024, and remains valid until further notice.

For further guidance or assistance, please reach out to us at support@epilogue.co.

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