How to Package Your Return

If you need to return your GB Operator, this guide will help you package it securely. Follow these steps to ensure a smooth return process.

Step 1: Gather Your Materials

Before you start, make sure you have:

  • Your GB Operator and all its accessories.
  • The original product box, or a similarly sized box if the original is not available.
  • A printer for the return label.
  • An extra sturdy shipping box to place the product box inside.
  • Packing materials (bubble wrap, packing peanuts, etc.).
  • A pen or marker.

Step 2: Prepare the Product

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Place the GB Operator and its accessories back into the original product box. If you don't have the original box, use a similarly sized one. Ensure the device is well-protected and secure.

Step 3: Include a Note

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Write a note with your order and ticket number in this format: "[ORDER NR] #[TICKET NR]". Put this note inside the product box.

Step 4: Protect the Product Box

Wrap the product box in protective material, such as bubble wrap. If you don't have bubble wrap, a soft cloth can be used as an alternative to cushion the product during transit.

Step 5: Prepare the Shipping Box

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If using a new shipping box, line it with packing materials. Place the sealed product box inside.

Step 6: Attach the Return Label

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Print and attach the return label to the outside of the shipping box. Ensure it's visible and the barcode is scannable.

Step 7: Write the RMA Number (For US and Canada)

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For orders in the US and Canada, write the RMA number on the outside of the box. Use this format: RMA #R-[ORDER NR].

Step 8: Ship It Back

Drop the package off at your nearest shipping center and retain the tracking number for your records.

Important Notes:

  • For Orders Outside the US/Canada: The RMA number is not necessary.
  • Missing Product Box or Accessories: If the product box or any accessory is missing, inform the support agent processing your return.
  • Return Processing Time: Once tracking shows the return has been delivered, please allow several business days for the return to be processed and confirmed.

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