Playback App is Stuck in Searching

If you're encountering an issue where your Playback app is continually searching and failing to detect your Operator device, follow the troubleshooting steps below. It's essential to narrow down the cause to ensure the smooth operation of your device.

1. Check the Device's LED Light:

2. Close Background Programs:

Background applications can sometimes interfere with the proper communication between your Operator device and the Playback app.

  • Close all unnecessary programs running in the background, restart the app, and then try reconnecting the Operator device.

3. Disconnect Unnecessary USB Devices:

Other USB devices, such as external hard drives, printers, webcams, and even some mouse or keyboard dongles, can interfere with the detection.

  • Disconnect all unnecessary USB devices from your computer.
  • Restart the Playback app and try connecting the Operator device again to see if it is properly detected.

4. Be Aware of Stealthy Interference:

Some installed programs, even if not visibly running, can interrupt communication between the Playback app and your device. Commonly, but not limited to, certain streaming software can cause these types of issues.

  • As a troubleshooting step, consider temporarily uninstalling these programs and restarting your PC. Then, check if the Playback app can detect the Operator device.

5. USB Connection Checks:

  • Cables & Ports: It's possible for faulty USB cables or ports to cause detection issues. Test your Operator device with a different USB cable and try connecting it to another USB port on your PC.
  • Direct Connection: Ensure that the USB cable is connected directly to your PC and not through a USB hub or USB adapter.

6. Test on Another PC:

  • If you have access to a different computer, try connecting your Operator device to it. This will help determine if the problem is specific to your PC setup.

7. PC Detection Test:

If you've tried the steps above and are still experiencing issues, don't hesitate to reach out to our support team with information about your OS and computer setup. This will enable us to assist you better and ensure your Operator device runs smoothly.

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