Follow these steps to verify whether your PC identifies the Operator device properly:
- Close the Playback app.
- Make sure the Operator is directly connected to the PC with the supplied USB cable.
- Verify that your computer's operating system identifies the device. The procedure varies based on your OS:
- Access the Device Manager and open the "Universal Serial Bus Controllers" category. Look for "Operator".
- Click on the Apple icon and choose "About this Mac", then "More Info..." and scroll to find "System Report...".
- Navigate to “Hardware > USB” and look for entries that contain "Operator" in the USB Device Tree.
- Execute the lsusb | grep "Operator" command. Look for entries with "Operator".
If the PC fails to properly detect the Operator device, please refer to our File a Warranty Request article.